We have never charged any administration fees to students to use our service, and we welcomed the Tenants Fees Act in June 2019, which banned other agents from charging initial administration fees.

The following details what you will be expected to pay before moving into a property, as well as during the tenancy. As well as paying the rent, you may also be required to make the following permitted payments;

Permitted payments

*Before the tenancy starts (payable to Sussex Student Lettings ‘the Agent’)

Holding Fee: 1 week’s rent

One Month’s rent

*During the tenancy (payable to the Agent)

Payment of £50 (inc.VAT) if you want to change the tenancy agreement

Payment of interest for the late payment of rent at a rate of 3% above the Bank of England Base Rate.

Payment of £25 for the reasonably incurred costs for the loss of keys/security devices

Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy

*Other permitted payments

Any other permitted payments, not included above, under the relevant legislation including contractual damages.

How do we ensure our tenants are protected?

We are a registered member of the Safe Agent Client Money Protection Scheme. This is a client money protection scheme to ensure your money is handled within the correct manner. Download a copy of our Safe Agent Client Money Protection Certificate here.

You can also, download a copy of our Complaints Procedure here.

We are also members of The Property Ombudsman, which is a redress scheme for consumer complaints.